“Now, there is a record and history of the request being submitted and also investigated by our mechanics,” according to Ewart. Drivers or operators frequently claimed to have reported defects, while mechanics claimed they did not receive the information. ![]() Jon Ewart, owner of GW-EX, says the excavating company based in Ontario, Canada faced similar efficiency, accountability and visibility challenges when repair requests were generated based on phone calls, text messages or paper forms submitted to the shop supervisor. “When we relied on paper forms and phone calls, it was easy for things to get missed in the handoff, or for minor equipment issues to be overlooked,” Ehler adds. The heavy civil and marine construction company in Nova Scotia, Canada processes up to 40 repair requests monthly. “The new system is very effective for getting information from inspections back to the shop and into the maintenance software right away,” explains Danielle Ehler, of Zutphen Contractors. are among the initial companies benefiting from this new workflow utilizing the B2W Inform application for forms and reporting, the B2W Maintain application for equipment maintenance management, and the API connection for automating the creation and logging of repair requests. ![]() By eliminating lag time and manual steps for transferring this data, contractors can identify and complete equipment repair work more efficiently to minimize maintenance costs while improving equipment uptime and safety. ![]() The enhanced process relays detailed information from equipment inspections to the maintenance team immediately. The ONE Platform from B2W can now generate repair requests automatically based on data from electronic forms used for completing equipment inspections. Portsmouth, NH – B2W Software, a leading provider of heavy construction management software, has introduced new capabilities within its ONE Platform that enable contractors to identify equipment defects and make repairs faster and more cost-effectively.
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